The high quality, easily understood & simple to use vehicle breakdown scheme.
This is money Mail Online The Independent Auto Express
  • Refreshing breakdown cover
  • Simple breakdown cover
  • Breakdown cover that delivers
  • Expert breakdown cover

FAQs

What am I covered for?

We will come to your assistance in the event of any mechanical or electrical breakdown, puncture of road tyres, lost or misplaced keys, flat battery, having no fuel or mis-fuelling.

If you are a RecoverMe Standard or Standard+ member then:

  • If we cannot fix the problem at the roadside, we will transport the vehicle to a local garage of your choice within 15 miles of the breakdown location.
  • You have the option on scene to secure a journey of more than 15 miles by making a payment for the additional mileage at a rate of £1.15p per mile.
  • If you are more than 50 miles from home we will provide a replacement car.
  • The cost of rectifying the problem(s) is not covered.

If you are a RecoverMe Get You Home member then:

  • If we cannot fix the problem at the roadside, we will transport you and your vehicle and passengers (up to four) to a repairer of your choice, or alternatively transport you and your motorcycle and passengers (up to four) to your home location.
  • The cost of rectifying the problem(s) is not covered.

If you are a RecoverMe Motorcycle member then:

  • If we cannot fix the problem at the roadside, we will transport you and your motorcycle and passenger (if applicable) to a local motorcycle repairer of your choice, or alternatively transport you and your motorcycle and passenger (if applicable) to your home location.
  • The cost of rectifying the problem(s) is not covered.
What vehicles do you cover?
We cover all vehicles under 3.5 tonnes as long as they are registered as a private vehicle with the DVLA.
How many call outs are covered per year?
You are covered for up to 4 call outs a year.
Do you have national coverage?
Yes, we have the biggest managed network of breakdown operators in the country with over 830 locations across the United Kingdom.
Do you cover Northern Ireland?
Yes, we do operate in Northern Ireland.
Do you cover the Isle of Wight?
Yes, we do cover the Isle of Wight.
Do you cover flat batteries?
Yes, we will come to your aid if you have a flat battery and try to jump start you but the cost of a replacement battery is not covered.
Do you have a geographical number to call for recovery?
Yes, we appreciate that calls from mobiles on free phone 0800 numbers aren't at all free on some mobile networks, so as an alternative please use 01604 496821.
Is my partners or other vehicle covered?
No, we cover the car which is registered with us, rather than the driver, meaning that a family sharing one car only needs one membership.
Do you have a 'multi car' option?
No, not at present we do not have a membership which covers more than one vehicle, however, when you register your first vehicle with RecoverMe, your Welcome E-Mail will include a link back to the RecoverMe website and allow you to purchase additional memberships for a reduced price. This link which (currently) offers a £5 reduction from the full membership can be used to register your 2nd / 3rd or even 4th vehicle in your household. If the current membership for that vehicle isn't ready to be renewed yet, simply save the e-mail and use it when it is.
Do you have a European cover option?
No, not at present, but we do have contacts in Europe who will be able to act on our behalf, so if you're unlucky enough to need assistance we can help, although the recovery back to the UK will be chargeable.
What happens if I change my car?
If you change your member vehicle you must contact us immediately. If you do not, your membership may not be valid and you may be charged for any service we provide.

We will not provide any service in respect of any breakdown occurring within the first 24 hours of your new vehicle or motorcycle being changed and we may not re-register any vehicle which has been previously registered during the same membership year.

You can only change your vehicle up to a maximum of 3 times in any membership year and each change of vehicle will be subject to a £5.00 administration charge.
If I sell my vehicle, can I transfer cover to the new owner?
Yes, If you sell your registered vehicle and would like to transfer membership to the new owner you can, please let us know by using the 'Contact Us' form here to let us know your current vehicle registration, your membership number, the e-mail address and name and address of the new owner.
Do you always provide a replacement car?
A Hire Car will be provided subject to availability for a maximum of 72 hours with our Standard & Standard Plus memberships, in one of the two following scenarios:

  • where a repair cannot be undertaken on the day of the Breakdown and where the Owner/Driver lives more than 50 miles from the Agent providing the Breakdown Solution;
  • or where the Breakdown Solution or Permanent Repair (in the event that RecoverMe’s Agent has been instructed to carry out the Permanent Repair) has been delayed, for example for the provision of parts

The Owner/Driver will contract directly with the Hire Company and will comply with their terms and conditions of hire and will be responsible for fuel costs of the Hire Car and any excess liability incurred during the period of hire, including any delivery or collection costs where this service is requested by the member.

The Hire Car will not be provided in the following scenarios:

  • where the Registered Vehicle is being repaired under a manufacturer’s/third party warranty;
  • where the Registered Vehicle is a light commercial vehicle


It should be noted that the provision of a hire car in the school holiday periods of Christmas, Easter and summer, and most particularly during Bank Holiday weekends, is often extremely limited

Where a hire car is unavailable, we may decide to offer emergency overnight accommodation for which we will pay a maximum of £40.00 for the owner/driver, and where the vehicle is carrying passengers, we will pay a maximum of £40.00 per person for up to four additional passengers.

A maximum of one nights emergency accommodation per incident applies. The provision of emergency accommodation may be on a claim / pay basis, which means that the member must initially pay the hotel costs and claim back the costs directly from us. We will only reimburse these costs when we are in possession of a valid receipt / invoice.

A Hire Car is not provided to RecoverMe Get You Home or Motorcycle members.
Are the repairs covered as well?
No, the cost of any parts and repair are the responsibility of the Owner/Driver. We provide a 12 month guarantee on all parts we replace.
Am I covered if put the wrong fuel in the car?
Yes, we will recover you if you put the wrong fuel in your vehicle. However, if the car has been driven there may be significant damage to the engine parts that can be costly and are not covered in the breakdown cover. You can take out RecoverMe Standard Plus membership for a small additional charge, or our Get You Home membership, both which will contribute up to £1,000 to the cost of rectifying any engine damage.
Am I covered if I am involved in an accident?
Yes, by providing RecoverMe with your motor insurance policy information we can arrange to recover you following an accident, vandalism, theft, attempted theft, or fire that would normally be the subject of a motor insurance claim by you or a third party, but you may be responsible for any costs involved (including cancellation fees) should we be unable to receive payment from Your motor insurer on presenting our invoice to your insurer for these costs. (e.g. where you do not submit a claim to your motor insurer or have a third party only policy).
Am I covered if I lose my keys?
Yes, we will provide assistance in moving your vehicle to a place where the you can source repairs or replacements for the lost keys under any mileage limits your membership has. We will not cover the cost of replacement keys, locks, fobs or electrical components which would need to be replaced.
Is there an age limit on vehicles covered?

Yes:

  • for cars, your vehicle must be under 12 years old.
  • for a light commercial vehicle, your vehicle must be under 8 years old.
  • for motorcycles, your vehicle must be under 12 years old.

For a small added membership fee (age enhancement), the above limits can be lifted to provide cover for older vehicles.

The following age enhancement rates will allow you to become a member of RecoverMe for our Standard & Standard Plus memberships;

  • for cars between 12 years and 17 years of age - £13.00
  • for cars between 17 years and 20 years of age - £24.00
  • for light commercial vehicles between 8 years and 13 years of age - £13.00
  • for light commercial vehicles between 13 years and 17 years of age - £24.00


for our Get You Home memberships, they are;

  • for cars between 12 years and 17 years of age - £20.00
  • for cars between 17 years and 20 years of age - £38.00
  • for light commercial vehicles between 8 years and 13 years of age - £20.00
  • for light commercial vehicles between 13 years and 17 years of age - £38.00


and for our Motorcycle memberships, they are;

  • for motorcycles between 12 years and 20 years of age - £26.50


If your vehicle age is identified as falling into any of these age bands when you join RecoverMe our sign up forms will advise you, ask you to confirm the age enhancement, and that you wish to continue.

How do I pay for my membership?
Our website accepts all forms of credit & debit cards including Visa, Mastercard and Maestro.

Please note that when paying using a credit card that a 2.5% surcharge will be added to the total amount payable. There is no surcharge when paying using a debit card.
Does cover start immediately?
Your Breakdown membership starts at midnight on the date you select when you first join RecoverMe. However, cover does not come into force for 24 hrs or for 24 hrs after any amendment is made to the vehicle details i.e. change of vehicle.
How do I contact you?
Our control room breakdown number is 0800 022 4411 and there will always be someone there 24/7/365. You can also download our app to your smartphone so the number you need is always to hand.
How long will it take to get to me if I break down?
We aim to be with you in under 45 minutes. We give priority to single females and families and will always let you know an arrival time and keep you updated whilst you wait.
What happens if my MOT or tax have expired?
Vehicles without an appropriate current MOT certificate where applicable, and a valid road fund licence at the time of the Breakdown are not covered.
Will you let a family or friend know I am alright if I breakdown?
Yes, we will help you contact others to explain the reason for your delay via our message relay service while you wait for your vehicle to be recovered or repaired.
I have changed my mind, can I cancel my membership?
Yes, providing that you cancel your membership within 14 days of purchasing your RecoverMe membership, and you have not requested assistance (we have not provided a breakdown or recovery service to you), then you can cancel and we will give you a full refund. After this 14 day period you can still cancel your membership but we will not refund any payment you have made.
If you opt to downgrade your membership level after the 14 day period to a lower level of membership, you may do so, but we will not refund any payment you have made. If you wish to cancel or downgrade your membership, then please state so using the 'Contact Us' form here and remember to include your membership number.
Can I upgrade my membership?
Yes to our Get You Home membership, upgrades to ‘Get You Home’ from ‘Standard’ and ‘Standard Plus’ memberships are allowed and we will give you a pro-rata refund, calculated in whole months against a full 12 months ‘Get You Home’ membership as long as you have not requested assistance (we have not provided a breakdown or recovery service to you). If you have previously used our services under your existing ‘Standard’ or ‘Standard Plus’ Membership we cannot upgrade you until the end of your contracted 12-month term.

Please note that the first 24 hours of any upgrade will not be eligible for membership service.
Are there any situations where you cannot help or you will make a charge?
Yes there are some situations where we are unable to provide assistance, recovery or transportation to you at the roadside and/or on some occasions you may have to pay an extra charge. For example, where your vehicle has been imported or purchased at auction within 72 hours of your membership purchase, if your vehicle is being moved for commercial reasons, if your vehicle breaks down in a place we cannot reach, or if your vehicle has broken down within the London Congestion/Emission Charging Zone, then an excess payment is payable by card to the control centre (01604 496811) before we can dispatch assistance to you. This is currently of £29.00 + vat.